Tricom’s monthly IT service level agreement is a package of affordable solutions; customized specifically for your business needs.
One simple flat monthly rate.
Only pay for the services you need.
Available services are:
Help Desk Technical Support
Remote support available from 8 am to 5 pm, Monday - Friday via support ticket, email, and phone. Our well-trained support team is available to aid you and your employees with any technical problems they may have.On-site Technical Support
For problems that cannot be resolved remotely, our technicians can schedule an onsite visit to resolve the issues, FAST!Network Structured Cabling
A professionally installed Ethernet infrastructure will ensure that a business runs smoothly and fast. We only install high-quality CAT6 cabling.WiFi Installation and Monitoring
We install professional business class WiFi access points with a cloud-based management system. We do a site survey and design a most efficient layout to maximize coverage.Windows Server Support
Whether you need administration of an existing server, or if you need a new server and setup, we are certified and experienced in Microsoft Windows Server administration.Windows Domain Administration
A network is only as good as its security. We can administer your Windows Domain, domain security, user accounts, and Group Policy Objects (GPO).Computer Repair
CompTIA A+ Certified; we can repair, upgrade, and clean up your office workstations.VPN (Virtual Private Network)
A Site-to-Site VPN can securely connect multiple offices, allowing the sharing of resources such as file server, databases, and software. With a Client-to-Site VPN, outside remote users have access to company files and infrastructure.VoIP Phone Service
With the advancements in the past few years in VoIP (voice over IP) technology, businesses are now able to have a feature rich, software-based phone system, at a fraction of the cost of traditional hardware-based phone systems.Remote Application Hosting
Sometimes a business may need to remotely host software such as Quickbooks, ERP, or other applications. A remote server is available 24 hours a day and can be cheaper than hosting locally.Business Network Firewall
Protect your local network from the outside world. Control which websites may be accessed and what connect employees are allowed to view increases work productivity.Security Cameras
New camera technology allows for the recording of both video and audio. Protect your business from both theft and lawsuits. Monitor your business from any location on any device.G Suite by Google
G Suite is so much more than just email. With cloud documents, file sharing, team collaboration, video chat and conferencing; Google has created a suite of enterprise-class services designed to increase business productivity.Data Backup
We protect your company data from loss due to hardware failure, user error, or ransomware. A proper backup strategy should include both local and cloud regularly scheduled backups.Malware & Ransomware Protection
Malicious software and cyber attacks cost US businesses $1.3 million on average in 2017. Tricom makes sure all your office PCs have the latest security patches, updates, and antivirus protection.Website Design, Management, and SEO marketing
Having an online presence isn't an option, it's a necessity. However, having the best website will do no good unless you can direct potential customers to it. Tricom offers not only expert web design but the right social network marketing campaigns to attract the people looking for your goods and services.Tricom can work with you to implement the right service package.
Who we are:
Tricom Business Technology Solutions is a full service IT management company with over 20 years of experience in the information technology field. We dedicate ourselves to providing excellent service with cost-effective value. Located in San Dimas California, Tricom services clients throughout Southern California and the rest of the United States. For more information please call (866) 477-4174.
